Shipping & Delivery

Local Shipping

   Tracked Letterbox Postage (Up to 500g) Courier Tracked Letterbox Postage (Up to 2kg) Smartpac
(Up to 2kg)
Speedpost Standard
Cost  SGD 2.00 SGD 3.99 SGD 3.00 SGD 3.80 (Box)
SGD 3.20 (Envelope)
SGD 6 (Up to 30kg)
Tracking Yes Yes Yes Yes Yes
Delivery Time* 2-4 working days 1-3 working days 2-4 working days 2-4 working days 1-2 working days
 Delivery Location Letterbox Doorstep Letterbox Letterbox Doorstep

*Normal letterbox postage has been phased out by Singpost

*Not inclusive of internal processing time

You may be asked to change your postage method if your order is unable to fit into the selected postage method.

All orders are delivered by Singpost unless otherwise stated.
Mail and packages that do not fit in the letterbox will be forwarded to a designated post office for collection.
Delivery time may vary and is dependable on Singpost.

You can find more information on the different shipping methods: Singpost new postage ratesSmartpac / Speedpost


We highly recommend that you select a postage method that provides tracking as WheresCinderella will not be responsible for lost mails sent via non-trackable shipping methods.

You may contact Singpost to enquire:

International Shipping

We currently ship to Malaysia. Postage costs are automatically calculated at check out.

For shipping to other countries, kindly drop us as email at to enquire about shipping rates.


We do not provide self-collection option at the moment but if you need your parcel urgently, do contact us via email at